Established in 2004, Culmen International is committed to enhancing international security, strengthening homeland defense, optimizing government operations and providing humanitarian assistance around the world.  We provide technical and management expertise, develop innovative technology solutions, and deliver youth care services, logistics, training and language services worldwide. With experience in over 140 countries, Culmen supports our clients to accomplish critical missions in challenging environments.

The IT Specialist provides technical support for issues related to computers, software, and other technology while implementing effective solutions.

· Serve as the first point of contact for staff seeking technical assistance over the phone or via email.

· Perform remote troubleshooting through diagnostic techniques and pertinent questions.

· Keep record of events, problems, and their resolution.

· Install new software and hardware components.

· Provide basic computer training.

· Educate coworkers about network security and best practices for computer usage.

· Support the day-to-day operations of the company’s computer network.

· Ensure data storage is safe and secure.

· Perform basic computer maintenance.

· Follow up with staff, provide feedback, and see problems through to resolution.

· Properly escalate unresolved queries to the next level of support.

· Work independently, react to change productively, and handle other essential tasks as assigned while exercising a high level of confidentiality.

· Bachelor of Science in Information Technology, Computer Science or relevant field.

· Ability to diagnose, troubleshoot, and resolve basic technical issues.

· Minimum of (2) years experience in the IT field.

· Must be at least 21 years of age at the time of hire.

· Proficiency in English and Spanish (verbal and written) preferred.

· Possess a valid Driver’s License.

· Possess a clear Tuberculosis test.

· Ability to successfully clear a background check.

· Ability to successfully clear a drug screening.

· Provide immunization documentation for Tdap, Varicella, MMR, Hepatitis A and B, Varicella.

· Must be authorized to work in the U.S. for any employer.

This position is eligible for medical, dental, vision insurance, 401k and Paid Time Off.   

At Culmen International we are committed to creating, promoting, and sustaining a culture of diversity, equity, and inclusion. Our commitment to these values is unwavering across all our work around the world.  We include and celebrate employees of diverse races, genders, religions, sexual orientations, ethnicities, nationalities, socioeconomic statuses, languages, (dis)abilities, ages, and religious commitments. These differences drive innovative solutions to meet the needs of our employees and clients. Culmen is an equal opportunity employer.